General Manager Announcements

Hotel Services Group has recently provided new opportunities for General Managers within our portfolio to manage new properties. Below is a recap of the new exciting changes within our organization that meets our mission of “Growing our own”.

Holiday Inn & Suites – Bellingham, WA We are excited to announce MegAnne Offredi as our new General Manager for the Holiday Inn & Suites – Bellingham effective April 15, 2022. MegAnne started at the hotel prior to its opening and has been a significant force in its ramp up within the market. She has worked and helped in all departments and was a major contributor to the hotel’s operations during COVID. We know MegAnne will continue to increase the Holiday Inn & Suites presence and market share in the Bellingham area.

Holiday Inn Express & Suites – Marysville, WA We are excited to announce Michaela Armstrong as our new Hotel Manager for the Holiday Inn Express & Suites – Marysville. Michaela began her hospitality journey with Hotel Services Group in January of 2016 at this hotel. Since then, she has worked tirelessly in both the Front Desk and Housekeeping departments with her current position being the Executive Housekeeper. Michaela was and has been instrumental in the success of the Holiday Inn Express & Suites in Marysville and has built and kept a very strong team before and during these very trying COVID times. We know Michaela will do extremely well in this next step of her hospitality career.

Best Western Plus – Chehalis, WA We are excited to announce Kalina Goodwin a as our new General Manager for the Best Western Plus – Chehalis effective March 15, 2022. Kalina began her hospitality journey with Hotel Services Group in August 2019 as a front desk agent at this hotel. Within a year, Kalina was promoted to the Front Office Manager position. Since then, Kalina has shown the desire and ability to continue her hospitality career at the General Manager level. Kalina was and has been instrumental in the success of the Best Western Plus in Chehalis.

Candlewood Suites – Burlington, WA We are excited to announce Tara Sargent to the HSG team as our new General Manager for the Candlewood Suites – Burlington.  Tara will start on March 21, 2022. Tara comes to us with 15+ years of General Manager experience for IHG branded hotels in Washington State. She also reported to Warren for several years while at the Holiday Inn Express in Burlington. Tara will make a great addition to the team and will surely take the Candlewood Suites in Burlington to the next level.

Home2  Suites – Marysville, WA We are excited to announce Jennifer Caveny has accepted the position of General Manager for the new (under construction) Home2 Suites – Marysville. Jennifer has been in the hospitality industry since 2006 and has worked for Hotel Services Group since 2008. Currently, Jennifer has been the General Manager our flagship property the Holiday Inn & Suites in Bellingham since March of 2019. In that time, she has led the team through the difficult COVID environment while maintaining and growing the business. Jennifer played a critical role in landing the long term PeaceHealth contract in the banquet rooms and the mission critical multiyear contract with Southwest Airlines for its crew and passengers. At this point in time, Jennifer’s start date is to be determined based on the final opening date of the Home2 Suites in Marysville.

HSG Celebrates Construction Milestone of New Home2 Suites by Hilton Marysville Hotel

Marysville, WA – March 28, 2022 – Hotel Services Group announced today the “topping off” of its new hotel in Marysville, WA signifying that the structural framework is now complete. The new 90-room hotel is slated to open on July 15, 2022.

“Today is a significant milestone for the construction of this property and a testament to the skill and diligence of all parties involved,” said Mark Bentley, Managing Director, Hotel Services Group. “Upon completion, we look forward to welcoming guests from near and far.”

Gramor Development WA, LLC serves as the contractor for the project. Upon completion, the new hotel, managed by Hotel Services Group, will feature brand amenities including free hot breakfast, complimentary Wi-Fi, a 24-hour business center and fitness center. Each guestroom will include kitchenettes, spacious living spaces, HDTV, free in-room movie channels and coffeemaker.

Home2 Suites Marysville is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.

Read more about Home2 Suites at newsroom.hilton.com.

General Manager Announcements

Hotel Services Group has recently provided new opportunities for General Managers within our portfolio to manage new properties. Below is a recap of the new exciting changes within our organization that meets our mission of “Growing our own”.

Holiday Inn & Suites – Bellingham, WA We are pleased to announce that Jennifer Caveny has accepted the position of General Manager for the Bellingham Holiday Inn & Suites and northwater restaurant. Jennifer has proven her capabilities in all of the hotels she has managed and we are confident that she is the perfect fit for the Bellingham team. Jennifer comes to the property from our sister property the Holiday Inn Express and Suites in Marysville.

Holiday Inn Express & Suites – Marysville, WA We are pleased to announce the promotion of Matthew Rosenthal to General Manager at the Holiday Inn Express & Suites in Marysville, Washington effective April 16, 2019. Matthew comes from our Best Western Plus in Arlington where he served as the General Manager for the last four years. Matthew obtained his Certified Hotel Administrator (CHA) designation in 2018. Matthew was also HSG’s General Manager of the year for 2018 where he was recognized for his hotels outstanding performance based on several key indicators.

Best Western Plus – Arlington, WA We are pleased to announce that Austin Dudley has accepted the General Manager position at the Best Western Plus – Arlington. Austin has worked with HSG for over 6 years and has demonstrated his strength and abilities to take on his new role at Best Western Plus.
We are pleased to announce that we have selected the next General Manager for the Candlewood Suites – Burlington. Please join me in congratulating Jamie Rueb who is the new General Manager

Candlewood Suites – Burlington, WA We are pleased to announce the newest General Manager for Hotel Services Group, Jamie Rueb. Jamie has worked at the Candlewood Suites since before its grand opening in 2012. She has worked tirelessly in all departments over the years and grown to know all the staff and many of the hotel’s return guests. Jamie has also completed the Hotel Services Group General Manager training previously positioning her to thrive in this new position. We know Jamie will help guide this hotel to continue excelling in its metrics and be award winning once again.

New Accounting Director joins the HSG Team

Megan Johnson has recently accepted the position of Accounting Director with Hotel Services Group. Megan will oversee all aspects of the accounting department portfolio wide. Megan comes to HSG with a vast background in accounting including a Master’s of Business Administration, Accounting from Western Washington University and a CPA designation. She also has a Bachelor of Arts, Economics with a minor in Communications from Macalester College. We look forward to the leadership and direction she brings to our in house accounting staff.

Hotel Services Group Promotes New Leader

The members of Hotel Services Group, LLC voted unanimously to promote Mark Bentley to the position of Managing Director for the organization effective December 1, 2018. Mark has demonstrated during his time with HSG a very keen understanding of the operational challenges that hospitality teams face daily. Mark initially joined HSG May 2017 as the SR. Director of Hotel Performance. Mark focused on providing operational support to our General Managers and restructuring a variety of accounting and operating policies. He led our company’s transition to an accounting and labor cost control system, M3, that will enhance our ability to achieve our continuous improvement goals. This initiative will also give us strong industry bench marking tools which will enable us to better measure our performance in the industry.

Position Filled: HSG Sr. Director of Sales and Marketing

HSG is excited to announce that Hotel Services Group has reintroduced dedicated sales and marketing support at the office.  Kristen Keltz, formerly our Regional Director of Sales for our two Candlewood Suites hotels, has accepted the position of Sr. Director of Sales & Marketing.

Keltz first joined our team in May 2016, and has since raised our awareness about new market opportunities, and proven her strength and collaborative leadership in community and client relations.  She has become an integral part of our hotel teams and the guest experience over the past year, and we’re excited about the future of our portfolio with Kristen in this role.  She will ensure we continue to deliver increasing value to our hotel owners and investors as we continue to enhance our programs – bringing more guests to our hotels to serve and satisfy.

Keltz’s start date will be on June 1st, and she will begin immediately to support sales and marketing efforts at the recently opened Holiday Inn Hotel & Suites and Northwater Restaurant in Bellingham.  Once we come closer to stabilizing the new hotel, she will turn her full attention back to our entire portfolio and continue to bolster and support all hotels’ sales efforts.

This is the second position filled at HSG this month, and marks a new chapter in HSGs development as a Hotel Management Company.

New HSG Position Created: Sr. Director of Hotel Performance

We are excited to announce the creation of a new position at HSG: Senior Director of Hotel Performance.  Mark Bentley is new to our organization and excited to take on the new role.  He is in the process of moving to the Pacific Northwest after spending a few years in Hawaii.

A large part of Mark’s role at HSG will be to make sure that the process of continuous improvement never slows down.  From his Mount Vernon office, he will be identifying areas of opportunity in the way we work, how we spend money and where …generally all areas that ensure that things run as smoothly and efficiently as possible at all our managed hotels.  Mark will not only draw upon his many years of experience as a hotel/resort controller, but a wide range of other disciplines that will bring fresh new thought to the group.  In the longer term, Mark’s contributions and our collaborative effort will deliver greater value to our hotel owners and an accelerant to our mission to identify areas of opportunity to improve our performance, and work together to strengthen the best practices of our organization.

We look forward to learning and growing through Mark’s contributions and to see where his work will amplify our portfolio’s performance.  We have already discussed a variety of new topics that will deliver greater value to our owners, and also to our guests – efforts that will enable our Key Team Members to spend more time delivering excellent guest experiences throughout our portfolio of nine hotels.

General Manager Announcement – Kim Straight

We are pleased to announce that Kim Straight has been promoted from Director of Sales to General Manager at the Holiday Inn & Suites in Sumner.  Ariel Schonberg has tendered her resignation and leaving us for new adventures, but has agreed to stay on until the end of the month to help Kim to settle in to her new role.

Kim will take the helm as General Manager on June 1st, 2017.  She has nearly 4 years with us at this hotel and over 12 years in the hospitality industry overall.  Her education includes a Bachelor’s Degree in Hospitality Administration from Washington State University, and she completed our Management Training Program last year.

Thank you, Kim, for your passion for hospitality and dedication over the years.  We wish you the best of luck and more success for you and your team.

General Manager Announcement

We are pleased to announce today our new General Manager for the award-winning Candlewood Suites – Burlington.  Please join us in congratulating Austin Dudley for taking this next step in his hospitality career!

Austin began his hospitality career with us at the Hampton Inn & Suites – Burlington in early 2013, and has since been determined to take on and learn as much as we can give him.  We appreciate his dedicate to his team, and his ongoing commitment to customer service excellence.  This is a natural next step for Austin, and his new team at the Candlewood Suites – Burlington is excited to have him.

Therese Lundvall, the hotel’s past General Manager, is taking on a new position as Director of Hotel Operations at our Bellingham Holiday Inn & Suites slated to open in January.  Therese has been available for Austin for a couple of weeks to help him acclimate to his new position, and begins her new role today.  It’s been like a game of checkers for the past month, as our Front Office Manager at the Holiday Inn Express & Suites in Marysville, Veronica Verge, has taken Austin’s former role to pick up a different experience with a new hotel Brand at the Best Western Plus in Arlington.

 

General Manager Announcement – Kelly Robinson

We are pleased to announce that Kelly Robinson has accepted the General Manager position at the Best Western PLUS Park Place Inn & Suites in Chehalis, WA.

Robinson is not new to HSG. She joined the team at the Holiday Inn Express & Suites in Chehalis shortly after the hotel opened in 2009, and has since worked through the front office and primarily in sales for the past 7 years. For the past two months, Kelly served both Chehalis hotels in an Regional Sales capacity for HSG. She also completed HSGs inaugural Management Training Program that concluded in May, this year, and has hit the ground running.

HSG was hired in May to manage the hotel after a group of our key investors/owners acquired the 60-room hotel. Kelly will be taking over for Terra Green who has plans to move to Alaska.

We appreciate Kelly for her hard work and dedication over the years. We’re excited to see her continue the journey of creating hospitality excellence.