Welcome the new General Manager of the Holiday Inn Express & Suites – Sumner,  Fasil “Phil” Balchow!  As a seasoned professional with more than 8 years in the hotel industry, Phillip prides himself on team building and above and beyond customer service. He started his career as an intern at the front desk where he was ranked as a top concierge amongst his colleagues. He believes that it’s not just about getting the job done but doing it with a smile on your face. Phillip has worked with the different brands such as Hilton, Stay Pineapple, Noble House Hotels & Resorts and of course IHG.

Hailing from Seattle, WA, he is enthusiastic about the city and all it has to offer, working so close to the tourism industry gives him a chance to share his passion about his home here in the Pacific Northwest. Phillip graduated from Seton Hall University in New Jersey where he studied Communication and minored in Philosophy. During his free time, Phillip likes to keep up with the financial markets and current world affairs, his favorite restaurant is Chipotle. Phillip is most excited about joining Hotel Services Group due to the amazing people that he has already met.  His goal is to be the greatest asset he can be to Hotel Services Group and his teammates.

Welcome to the HSG Team, Phil!